Tier 1 Service

Our Basic Service Plan is designed to provide your business with a stable, secure foundation. It shifts your IT environment from reactive break/fix support to proactive, predictable management, ensuring your team stays productive and protected every day.

This package covers the non-stop monitoring and maintenance necessary to keep your critical systems running optimally.

Core Infrastructure Monitoring & Management

We keep a vigilant eye on your systems 24 hours a day, 7 days a week, so you never have to worry about unseen threats or sudden failures.

  • 24/7 Remote Monitoring & Alerting: We deploy advanced tools to continuously check the health and performance of your servers, desktops, and network devices. We detect and resolve minor issues before they escalate into costly downtime.

  • Preventative Maintenance: Includes automated processes like overnight patch management, system cleanups, and performance tune-ups to ensure your machines are always running fast and securely.

  • Operating System & Software Patching: We manage the deployment of critical security updates and patches for Windows, macOS, and key third-party applications, keeping you protected from known vulnerabilities.

Unlimited Remote Helpdesk Support

When an issue does arise, your team has instant access to expert assistance.

  • Unlimited Remote Support: Your employees can reach our certified technicians via phone, email, or client portal for day-to-day IT issues, login problems, software troubleshooting, and more.

  • Fast Response Times: We adhere to strict Service Level Agreements (SLAs) to ensure your requests are handled quickly and efficiently, minimizing employee downtime.

Essential Security & Licensing Management

Protecting your data and ensuring compliance starts here.

  • Managed Endpoint Security: Provision and management of business-grade antivirus and anti-malware software on all protected devices.

  • Security Policy Enforcement: Basic management of user access and security policies to enforce strong password use and best practices.

  • IT Vendor Management: We act as your single point of contact, handling technical issues and support tickets directly with your software and hardware vendors (e.g., your internet provider, Microsoft, etc.).

Ideal for Businesses That Need:

  • Predictable IT budgeting with a fixed monthly cost.

  • Reliable, professional support for their employees.

  • A strong foundation of proactive maintenance and security.

Ready to get started? Contact us today for a free IT consultation to see how our Basic Plan fits your business needs.