Our Tier 3 Managed IT Service Plan: Enterprise & Full Compliance

The Tier 3 Plan is designed for large or highly regulated organizations that require the highest level of service, guaranteed compliance, and a deeply integrated strategic partnership. This plan includes everything in the Standard and Premium plans, plus dedicated resources and compliance assurance.

Core Infrastructure Monitoring & Management

This tier offers comprehensive, fully customized coverage designed for high-availability environments.

  • Dedicated On-Site Engineering Time: Includes a fixed number of hours per month for scheduled on-site visits for complex hardware projects, upgrades, or in-person technical training and support.

  • Custom Compliance Management: Tailored support for specific regulatory frameworks (e.g., CMMC Level 3, HIPAA HITECH audits, SOC 2 preparation). We actively maintain required documentation and controls.

  • Complex Infrastructure Project Management: Dedicated management and execution for major IT initiatives, such as full server replacements, office moves, or large-scale VoIP/CRM integrations.

Unlimited Remote Helpdesk Support

You receive the fastest, most personalized support experience available.

  • White-Glove Support & Account Team: Access to a dedicated, named technical account manager and a primary support pod that is highly familiar with your unique infrastructure.

  • Guaranteed Executive-Level Escalation: A direct escalation path to a senior technical resource or the company principal for immediate resolution of critical, high-impact issues.

Essential Security & Licensing Management

The security posture in this tier is comprehensive and often mandatory for specific industries.

  • Security Information and Event Management (SIEM): Implementation and continuous monitoring of an advanced SIEM solution for real-time threat analysis and forensic logging.

  • Advanced Compliance Reporting: Provision of automated, auditable reports on system health, security controls, and compliance status for internal or external audit purposes.

  • Security Operations Center (SOC) Integration: Optional or included integration with a 24/7 dedicated SOC for elite-level threat detection and response.

Ideal for Businesses That Need:

  • Strict, auditable regulatory compliance (e.g., finance, government contractors, healthcare).

  • Guaranteed on-site support and complex project management.

  • Full IT outsourcing, where the MSP serves as the entire IT department.

Is guaranteed compliance your priority? Contact us to discuss a custom Platinum Service Agreement tailored to your specific regulatory and operational needs.