Our Tier 2 Managed IT Service Plan: Strategic & Secure

Our Tier2 Plan is the ultimate solution for growing businesses that require maximum security, minimized risk, and proactive strategic planning. This tier includes everything in the Standard Plan plus critical services to ensure business continuity and compliance. It's designed to make your IT environment a true competitive advantage.

Core Infrastructure Monitoring & Management

This tier builds on the 24/7 monitoring of the Standard plan, adding critical features focused on redundancy and high availability.

  • Disaster Recovery & Business Continuity (BDR): Implementation of a robust Backup and Disaster Recovery (BDR) solution. This includes rapid recovery testing and validation to guarantee your systems can be restored quickly following a major outage.

  • Comprehensive Cloud Management: Full-stack management, optimization, and security for your Cloud environment (e.g., Microsoft 365, Azure). Includes provisioning, billing, and advanced security configurations.

  • Managed Firewall Service: Provisioning, configuration, and 24/7 management of a next-generation firewall to protect your network perimeter.

Unlimited Remote Helpdesk Support

You receive the same high-quality, unlimited support, complemented by strategic partnership and planning.

  • Dedicated Virtual CIO (vCIO) Service: Regular strategic IT reviews to discuss budgeting, technology roadmap planning, capital expenditure forecasts, and vendor management.

  • Quarterly Business Reviews (QBRs): In-depth meetings to review system performance metrics, security reports, project progress, and future IT strategy.

Essential Security & Licensing Management

We move beyond basic protection to provide enterprise-grade defense and compliance assistance.

  • Advanced Cybersecurity Stack: Includes next-generation Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and continuous dark web monitoring for compromised credentials.

  • Multi-Factor Authentication (MFA) Enforcement: Mandatory deployment and management of MFA across all critical services to prevent unauthorized access.

  • User Security Awareness Training: Annual or semi-annual training sessions for your employees to recognize phishing, social engineering, and other common cyber threats.

Ideal for Businesses That Need:

  • Zero-tolerance for downtime and mandatory business continuity planning.

  • Regulatory compliance support and advanced data protection.

  • Strategic IT leadership to guide growth and technology investment.

Interested in true peace of mind? Let's schedule a strategic consultation to determine if this plan is the right fit for your scaling business.